Distech Controls wishes to advise you of the following technical issue, which may be affecting some of your installations.
EC-BOSAX CPU Usage Issue with EC-NetAXSupport Pack and ECL Series Controllers
When using an EC-BOSAX
with the EC-NetAX Support Pack v.3.4.13191
, the mechanism used to read the values of an ECL Series controller
through the LON network can cause high EC-BOSAX
with Support Pack v.3.4.13191 installed and ECL Series controllers connected is susceptible of encountering this issue. The EC-BOSAX
will slow down and sometimes could reboot.
The following can be observed:
- User will notice a general slowdown of their system
- CPU usage frequently spikes to 100% (Right-Click Station > Views > Resource Manager)
- CPU usage spikes to and remains at 100% (Right-Click Station > Views > Resource Manager)
The technical issue notification details are available here
or on SmartSource.
We are diligently working on resolving this issue, and a notice of availability of an updated EC-NetAX
Support Pack on Distech Controls’ SmartInstaller will be issued as soon as possible.
Please contact your Activelogix Technical Support at firstname.lastname@example.org
if you have any questions regarding this issue.